Amazon Connect

Amazon Connect

Price Calculator

Pricing Plan

A la Carte — Standard Pay-Per-Use

When you purchase Amazon Connect a la carte, you first select your communication channels (e.g. voice, chat, email, SMS, etc.) and add specific features such as agent assistance, step-by-step guides, end-customer self-service, screen recording, conversational analytics, post-contact summaries, Cases, Customer Profiles, outbound campaigns, tasks, performance evaluation, and forecasting & agent scheduling.

Pricing Doc

Cost by Category

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AI Agent Customization — Additional Costs May Apply

You can customize AI agents. AI agents leveraging Amazon Bedrock AgentCore Gateway (e.g. Bedrock agents and/or 3P agents via Model Context Protocol / MCP) incur AgentCore Gateway costs. AI agents leveraging Amazon Bedrock Knowledge Bases incur Knowledge Base costs. These are not included in this calculator.

Voice

Inbound & outbound customer calls

$0.018/min/mo

Inbound customer calls

min/mo
$0.018/min/mo

Outbound calls to customers — same $0.018/min rate as inbound

min/mo
$0.01/min/mo

Browser-based audio calls

min/mo
$0.015/min/mo

Browser-based video — $0.015/min/participant

min/mo
$0.015/min/mo
min/mo
$0.005/min/mo

Transfer to 3rd party systems

min/mo

Chat

Customer messaging conversations

$0.004/msg/mo
msg/mo
$0.005/msg/mo
msg/mo

Email

Inbound & outbound email

$0.05/msg/mo
msg/mo

Per-email data fee not included

In addition to the Connect email charge above, AWS charges a per-email and data received fee that varies based on email size, attachments, number of recipients in To/Cc fields, and features such as dedicated IP addresses or Virtual Deliverability Manager.

Illustration only: An estimated average of ~$0.00036/email × 5 emails = $0.0018. Actual charges vary — see AWS Connect pricing for the latest information.

SMS & Messaging Apps

SMS, WhatsApp, Apple Messages

$0.01/msg/mo
msg/mo
$0.01/msg/mo
msg/mo
$0.01/msg/mo
msg/mo

Tasks

Agent task management

$0.04/tasks/mo
tasks/mo

Screen Recording

Agent screen recording — $0.006/min

$0.006/min/mo
min/mo

Notes — A la Carte Pricing

  1. Amazon Polly's generative text-to-speech is charged separately. Conversational analytics for email, customer first callbacks, flow designer analytics, custom metrics in dashboards and APIs, performance evaluations of self-service interactions, Amazon Nova Sonic, AI-powered case summarization, and access to 3P speech-to-text (STT) and text-to-speech (TTS) model configuration are not offered in A la Carte pricing.
  2. Contact Lens Voice Analytics: first 5,000,000 minutes (Tier 1) are $0.015/min; additional minutes (Tier 2) are $0.0125/min.
  3. Amazon Connect Voice has two charges: (A) voice service ($0.018/min) and (B) communication service — telephony (see Global Telephony rates), in-app/web audio ($0.010/min), video ($0.015/min/participant), or screen sharing ($0.015/min).
  4. "Messaging" refers to SMS, Apple Messages for Business, and WhatsApp Business Messaging.
  5. You can customize AI agents. Agents leveraging Amazon Bedrock AgentCore Gateway (e.g. Bedrock agents or 3P agents via MCP) incur AgentCore Gateway costs. Agents leveraging Amazon Bedrock Knowledge Bases incur Knowledge Base costs.

Estimated Monthly Cost

$0

per month

Yearly

$0

per year

📋

A la Carte Standard

Pay per use, add-ons optional

Cost Breakdown

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Connect usage fees from AWS Pricing API · Effective 2025-12-01 · Uniform across all regions
Telephony rates: ap-southeast-1 · Effective 2026-02-20

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